Voyageur has a core culture of safety that is continually reinforced through a comprehensive and multifaceted Safety Management System, known internally as "SRMS" (Safety and Risk Management System). SRMS is an independent department that is embedded in each of the Voyageur group of companies, and is endorsed and mandated by each company's Accountable Executive and all senior management.
SRMS ensures compliance with all legislated requirements and to Voyageur's own safety policies and procedures. It dictates that all employees are provided with the necessary training, tools, resources, and equipment to make safety paramount. SRMS is effective at fostering a work environment where a safety ethic permeates all levels of the organization.
Employees are focused on incident prevention through critical self-assessment and proactive identification of potential deficiencies. The continual and essential goal is effective resolution of issues before they become significant problems.
Employees report all incidents, hazards or concerns in a non-punitive reporting structure. Using a comprehensive set of tools developed by SRMS, investigators assess risk, evaluate corrective actions, and report back to the employee. Applicable senior department managers, and the Accountable Executive are also kept informed of each step of the process.
SRMS investigators are responsible for the auditing for all areas of each company. This is done on a predetermined frequency to ensure that they remain compliant to their policies, procedures and regulatory requirements. Investigators also facilitate audits conducted by external regulatory agencies and customers. Any issues identified in those audits are handled in the same manner as if they were identified internally.
SRMS investigators conduct workplace observations to allow a real time review of actual procedures. This ensures effectiveness, allows employees to independently report changes and conduct continued surveillance using management employees as a system health check.
SRMS investigators report all non-conforming issues when identified and conduct risk assessment, investigation with corrective actions to prevent recurrence. These are then reported to the Accountable Executive and senior management.
Weekly management meetings are conducted to assess SRMS to ensure it remains effective. Continual enhancement of SRMS is a mandatory goal and resources are dedicated as necessary.